Help Desk Analyst
Progressive IT - Monroe, LA

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Description of Work:
Receive inbound calls from company workforce (employees, contractors, vendors) for Tier 1 technical support. Tier 1 technical support consists of Password resets and Break fix support. The Help Center provides initial support within these two categories by utilizing a knowledge base detailing how to handle each issue the analyst may be offered. All Analysts are required to document their inbound call in a ticketing system and either resolve the issue or dispatch it correctly to the next level of support as stated in the knowledge base instructions.

• Good Customer service
• Entry level technical support
• Basic fundamentals of Windows operation systems and terms.
• Punctuality and adherence to assigned work schedule.
Hours of Operation: The IT Help Center is a 16X7 operational Help Center (16 hours a day, 7 days a week).
• Shifts can be adjusted to meet the needs of the business.
• This includes Holidays

Progressive IT - 17 months ago - save job - block
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About this company
Progressive IT is dedicated to delivering the highest level of personal service with honesty, integrity and trust. We excel in providing the...