Help Desk Analyst
Randstad Technologies - West Trenton, NJ

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Our Insurance client located in Ewing NJ location is looking for *****100% Phone Support/Help Desk analyst ***** who to provide Tier 1& 2 level support. Hired resource should be proficient in Windows , Desktop, Active Directory and extensive documentation skills. (SCCM or SMS good to have , not needed)

Location – Ewing Township , West Trenton

Duration – Min 6 to 12 months with good chances of extension

Rates – Open

Job Profile

100 Phone Support (Level 1 & 2) DeskSide Support

Extensive documentation when the call begins HEAT Call Tracking

Produce and maintain documentation of hardware, software, and problem resolutions.

Identify and learn the software and hardware used and supported by the organization

Check and clean hardware, including workstations, printers, peripherals, and perform other preventative maintenance as needed

Install hardware systems as needed

Install software upgrades and fixes

Back up important files

Configure and administer computer systems and applications

Perform system updates

Technical Skills

Operating systems basics Windows NT4, Windows 2000 Professional

Operation and interaction of computer components

Application fundamentals MS-Office 2000 Professional

Computer hardware (understanding of individual components as well as underlying technologies) Dell Optiplex; IBM laptops (T2x)

Networking principles and performance Cisco; TCP/IP

Diagnostic utilities and other research tools for troubleshooting and issue resolution SMS Remote; PowerQuest; Disk Keeper; Partition Magic

Internet knowledge for accessing software updates, drivers, knowledge bases, FAQs, etc.

FOr faster response send resumes directly to


Priti Goel

Sr. Recruiter

379 Thornall Street, 8 th Floor, Edison, New Jersey 08837

Direct 732.623.5937 |Fax 732.549.1453 |

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Randstad US is a wholly owned subsidiary of Randstad Holding nv, an $18.8 billion global provider of HR services and the second largest...