Help Desk Analyst
The InSource Group Inc. - Plano, TX

This job posting is no longer available on Monster. Find similar jobs: Help Desk Analyst jobs - The InSource Group jobs

Client is located in a beautiful state of the art facility, near the Park Cities area. The average tenure is 10 to 12 years.

Provides Desk-side support of end user issues, such as:
New user and equipment deployment.

Internal application troubleshooting.

Ticket management

Proactive documentation of technical procedures.

Participates in coordinating and planning special projects.

Cross trains with other technicians.

Researches new products for required solutions

Skills and Abilities:
Must have proficient technical skills in Windows XP & Windows 7, Dell laptops and desktops, HP laptops and desktops, Cisco VPN Client remote desktop, and Wireless Network Client.

Job responsibilities include supporting 400-500 users.

They are using a lot of proprietary applications.

They were using Dell (d630 & Optiplex) but they just ended their contract with Dell and are now migrating to HP (460 & 8200's).

Candidate must have excellent communication and user-interface skills. Excellent collaberation and documentation skills, tackling support issues with a high degree of precision.

The individual must be sharp and comfortable dealing with all levels of management.

Culture is going to be an important factor.

Monster - 19 months ago - save job - - block
Recommended Jobs
Help Desk Support Analyst - Bilingual
Verizon - Irving, TX
Verizon - 2 days ago

Help Desk Analyst III
Concentra Inc. - Addison, TX
Concentra Inc. - 2 days ago

Help Desk Analyst
Technology Service Professionals (TSP) - Plano, TX
Technology Service Professionals (TSP) - 20 days ago
About this company
44 reviews