Help Desk Coordinator Associate
Technical Support Services
Remote Work Authorized
Aug 1, 2012, 9:11:23 PM
Essential Job Functions
Monitors help desk calls and responds appropriately to user requests and problems identified through review.
Assists in coordinating the schedules of help desk personnel to ensure proper coverage.
Interacts with customer service management, supervisors, and coordinators to communicate any problems, issues, or concerns about current help desk practices to assist in correcting any inefficiencies.
Reviews call logs to identify types of calls received. Analyzes and recommends to manager possible training needs of the department.
Assists with answering calls and answers escalated or referred customer representative help desk calls from the staff.
High school diploma or G.E.D.
Two or more years of technical training
Five or more years of technical or customer support experience
Experience working with customer support systems
Experience working with help desk software
Must be able to obtain and maintain a Department of Defense Top Secret security clearance
Security+ certification highly desirable
Good problem solving skills
Good communication skills
Good organization skills
Ability to deal with ambiguity and change
Ability to lead and coordinate others
CSC is an Equal Opportunity Employer M/F/D/V
For over 50 years, CSC has been a leader in the global IT industry.
Early on, we were instrumental in the rise of the U.S. space...