Help Desk Coordinator Associate
CSC - Arlington, VA

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Job Title

:

Help Desk Coordinator Associate

Requisition ID

:

1200H6S

Job Category

:

Technical Support Services

Primary Location

:

USA-VA: VIRGINIA-ARLINGTON

Schedule

:

Full-time

Remote Work Authorized

:

No

Relocation Assistance

:

Not Available

Clearance Level

:

Top Secret

Job Posting

:

Aug 1, 2012, 9:11:23 PM

Description

Essential Job Functions

Monitors help desk calls and responds appropriately to user requests and problems identified through review.

Assists in coordinating the schedules of help desk personnel to ensure proper coverage.

Interacts with customer service management, supervisors, and coordinators to communicate any problems, issues, or concerns about current help desk practices to assist in correcting any inefficiencies.

Reviews call logs to identify types of calls received. Analyzes and recommends to manager possible training needs of the department.

Assists with answering calls and answers escalated or referred customer representative help desk calls from the staff.

Qualifications

Basic Qualifications

High school diploma or G.E.D.

Two or more years of technical training

Five or more years of technical or customer support experience

Experience working with customer support systems

Experience working with help desk software

Other Qualifications

Must be able to obtain and maintain a Department of Defense Top Secret security clearance

Security+ certification highly desirable

Good problem solving skills

Good communication skills

Good organization skills

Ability to deal with ambiguity and change

Ability to lead and coordinate others

CSC is an Equal Opportunity Employer M/F/D/V

CSC - 24 months ago - save job - block
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About this company
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For over 50 years, CSC has been a leader in the global IT industry.  Early on, we were instrumental in the rise of the U.S. space...