Help Desk Coordinator
Grange Mutual Casualty Company - Columbus, OH

This job posting is no longer available on Grange Mutual Casualty Company. Find similar jobs: Help Desk Coordinator jobs - Grange Mutual Casualty Company jobs

Provides customer-oriented support to users of the Grange computing facilities by operating the Desktop Services Help Desk. Insures that problems are forwarded within the department in a timely manner and that customers are provided appropriate feedback.

ESSENTIAL FUNCTIONS:

1. Answers the Help Desk telephone.

2. Maintains log of calls and activities.

3. Gathers pertinent information to assist in determining the nature of the problem.

4. Performs “first level” diagnostics and support. Corrects problems or forwards to appropriate person for resolution, and works with technical staff to resolve problems and implement remedial procedures.

5. Follows-up with customer and Computer Services technician as required.

6. Produces periodic activity reports.

7. Install & configure application software.

Requirements
One year of related experience. Post high school degree preferred. MCDST Certification, or progress towards certification, strongly preferred. Possess working knowledge of PC, including Windows, word processing and spreadsheets. Possess a high degree of initiative and assertiveness to handle multiple tasks and deadlines. Must have the ability to prioritize tasks and communicate clearly. Must have a customer service orientation.

Grange Mutual Casualty Company - 17 months ago - save job - block
Recommended Jobs
Dental Office Front Desk / Receptionist / Pat...
Dental One - Dublin, OH
Dental One - 5 days ago

Consultant, IT Process Management-Operations...
Nationwide Mutual Insurance Company - Columbus, OH
Nationwide Mutual Insurance Company - 12 days ago

Call Coordinator/ Concierge
Keller Williams Realty - Columbus, OH
Keller Williams Realty - 19 days ago
About this company
4 reviews