Help Desk Coordinator
Yuma Regional Medical Center - Yuma, AZ

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The Help Desk Coordinator provides leadership, direct management and technical expertise to the Help Desk Operators. The incumbent will direct the Help Desk Operators and actively contribute to task execution to meet the needs of patients, physicians, and staff by ensuring excellence in all aspects of Help Desk support. Ensures excellence in customer service from entire team which is looked upon as the key representation of the entire Information Technology Division. Recommends appropriate staffing and productivity levels, monitors performance and productivity improvement, safety, quality and regulatory standards. Ensures excellence in customer service and achievement of budgetary goals; manages continuous improvement of section’s processes and functions. Assists with fiscal management of the section, including forecasting and monitoring of operating performance. Executes strategies to reduce costs and improve quality of service. Directs the leadership of section’s human resources and employee relations. Accountable for on-going training and professional development of staff. Accountable for adherence to state and federal rules and regulations; ensures compliance with federal, state and local agencies. Reports to the Director, Information Technology.

Job Description-Education
High school or equivalent with Associates Degree in related field completed within 3 years. Preferred: Associates Degree in related field. A+ certification

Job Description -Experience
3+ Years experience in help desk and/or data center operations with increasing levels of responsibility. Strong PC, Laptop, Tablet, wireless and Microsoft Office troubleshooting experience. Preferred: 5+ years in any combination of help desk/data center operations. Tier 1 support for a variety of Help Desk functions e.g. PC, networking, and telecom. Experience in a leadership role with emphasis on Human Resources to include conflict resolution. Recent help desk process design/redesign experience.

YRMC will accept equivalent combination of education and experience.

About this company
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As the only full-service acute care hospital between Phoenix and San Diego, YRMC offers you a rare opportunity to find a rewarding career...