Lead and grow a team of highly technical IT helpdesk technicians - Supervise the activities of the Network Operations Center - Ensure departmental methods, procedures and policies are available and in effect for all employees - Review NOC procedures and process flows for practicability and initiate changes as required - Prepare daily/weekly reports reflecting status and performance metrics of the NOC group - Coordinate training and development plans for all helpdesk and NOC personnel - Design, improve, and create efficient ticketing and resolution strategies as NOC grows - Understand, define, and manage to SLAs - Being able to be tactical managing systems and people. - Strategic technology leadership - Knowledge of mid-market IT solutions. The ability to drive out labo costs while maintaing quality!
Qualifications
Must have - Significant experience building a helpdesk, NOC, or call center - Demonstrated ability to manage technical resources - Knowledge of mid-market IT solutions.
The Agiliant Experience is the combination of everything thats unique about Agiliant: our culture, our core values, our company meetings, our recognition programs, but most importantly its our people. Its everything that makes us different from your average employer, and everything that makes Agiliant a great place to spend a workday.
Additional Information
Agiliant - 10 months ago
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