Help Desk Engineer
IPsoft Inc. - New York, NY

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Job Description

Help Desk Engineer

Responsibilities
Provide support for end users in Windows XP and Windows 7 in domain
environments.
Handle and resolve end user issues via telephone, incoming tickets and
onsite support. Responsibilities include break/fix, solving desktop problems,
new build outs and escalation of level 2 calls, MACD work in AD, BES
administration, mobile phone support, proprietary software support, VPN
connectivity troubleshooting, group policy modification and troubleshooting,
SMTP and NDR based troubleshooting, utilizing remote tools to facilitate
efficient resolution of issues, knowledge of scripting to help automate
processes.
Candidates must have excellent communication, customer service skills and
the ability to extract information from end users to resolve network, server and
computer related hardware/software issues. They must be able to ask
questions to determine the scope of what they are troubleshooting.

Qualifications

Provide technical support via tickets and over the phone for laptops/desktops.
Mobile phones and virtual environments. Troubleshoot software and network
based products and services via phone, email and in person to users in
Microsoft Windows 98/NT/2000/XP/2003/2008/Windows 7 environments.
Perform software and basic network troubleshooting, diagnostics, installation
and resolution.
Efficiently and concisely document customer calls/email support inquiries and
resolution into the ticketing portal.
Test and report errors in company internal systems and tracking tools.

POSITION INFORMATION
Location: New York, NY
Job Status/Type: Full Time
Shift: 7am 4pm Tuesday thru Saturday

CONTACT
Thomas Markey
thomas.markey@ipsoft.com
212-708-5642

Additional Information

All your information will be kept confidential according to EEO guidelines.

IPsoft Inc. - 18 months ago - save job - block
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About this company
IPsoft is an outsourced network and systems infrastructure support company dedicated to employing advanced technology to provide guaranteed...