Help Desk Professional
Tecolote Research, Inc. - Arlington, VA

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EDUCATION REQUIRED: Bachelor’s degree preferred, preferably in computer science, management information systems, math or engineering.

YEARS OF RELEVANT EXPERIENCE: The position requires 1 year of relevant work experience. A Bachelor’s degree in computer science or management information systems satisfies the experience requirement.

REQUIRED SKILLS/EXPERIENCE: We are seeking a help desk professional with preferably 2 years of hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. Candidates must have relevant in-depth experience with Windows 2003/2008/2012 server, Exchange 2010 in a LAN/WAN environment, Windows XP Pro, windows 7, Windows 8 and Office 2007/2010. This position is fast paced and requires excellent organizational, problem solving, communication and follow through skills, in addition to the ability to work with employees at all levels of the organization. Experience working a help desk for a mid-sized geographically dispersed company is desirable. The ability to obtain and maintain a security clearance is required.

RESPONSIBILITIES: The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for providing quality support to the end-user, remote workforce and systems teams. This individual will foster and maintain user satisfaction via quality service and support, minimize problem resolution time and callbacks, implement end-user requests and participate in IT tactical plan implementation.

U.S. citizenship required.

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Tecolote Research is a leading provider of decision support and project control services for complex acquisition, facilities, and...