The Help Desk Representative I is responsible for providing level 1 support to NMFF, NMH, NU employees, and patients on a wide range of IT problems and issues. This requires strong communication skills and the ability to categorize, research, resolve, and, when required, escalate incidents to the appropriate support personnel. This individual must have working knowledge of IT systems, processes, and terminology. Intermediate knowledge of software titles like Microsoft Office, Windows Operating systems, remote access systems, specialized clinical application support, Citrix, Active Directory, and other core IT services is also required. This individual will be responsible for the support of some NMFF Clinical Systems, this includes Epic Systems (EMR), IDX Web Framework (scheduling), PACs, and numerous other clinical systems spanning 40+ NMFF clinics, physician offices, and several remote locations.
-Associate's or Bachelor's degree in IT-related field preferred
-Certifications: A+, CCNA, MCP, or MCSE preferred
-1-2 years related experience in call center, support, or healthcare IT
Weekly Scheduled Hours:
Northwestern Medical Faculty Foundation - 24 months ago
Northwestern Medical Faculty Foundation is a physician practice organization offering scholarly care to patients in the Chicago area. The...