Help Desk Representative
ABC Financial Services, Inc. - Sherwood, AR

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SUMMARY

This position is directly responsible for handling technical calls from club owners and or club personnel regarding hardware and software issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Create CRM cases for clients computer/software and hardware issues
  • Troubleshoot client software and other computer problems
  • Document technical troubleshooting steps and problem resolution
  • Resolve technical issues related to club software and hardware in a timely manner
  • Maintain a superior phone voice while handling all situations
  • Handle rotating on call and weekend duties approximately every 5 weeks
  • Ability to escalate issues to appropriate personnel when needed by following structure in place
  • Help other Help Desk personnel with problems/issues when needed
  • Work assigned operator time slot
  • Write technical document to be used by other technicians
  • Perform special project for other departments
  • Create custom reports for ABC clients in Data Trak
  • Ability to work as a liaison between clients and other support staff here at ABC
QUALIFICATIONS
  • Linear troubleshooting skills
  • Networking knowledge of modems and Routers
  • Superior phone voice
  • Able to relate to both technical and non-technical users
  • Self-motivated
  • Ability to deal directly with clients
  • Working knowledge of all windows operating systems
  • Ability to create/locate/modify knowledge base articles
  • Must be able to multi-task
  • Flexibility & Adaptability - Ability to changes priorities quickly and often.
EDUCATION and/or EXPERIENCE
  • HS School Diploma
  • 2+ years experience in technical support or equivalent

JobServe USA - 16 months ago - save job - block
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