Help Desk Specialist (Senior)
BAE Systems 1,525 reviews - Bolling AFB, DC

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Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.

Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others. Required Education:
Required Experience:
Required Skills:
Bachelors plus 5 years of experience (preferably supporting the federal government/DoD as a Help Desk Specialist). Preferred Skills:
Past experience with Air Force IT support programs. Past experience supporting the AF National Capital Region IT Service contract, the 844th Communications Group, and the Air Force District of Washington.

About this company
1,525 reviews
We provide some of the world’s most advanced, technology-led defence, aerospace and security solutions and employ a skilled...