Help Desk Specialist Associate
QinetiQ North America - Reston, VA

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Overview:

QinetiQ North America’s Services & Solutions Group delivers aerospace operations and systems, engineering and life-cycle management, IT solutions and services, software and systems engineering, and missions solutions. Our core offerings include: space engineering, software solutions and enterprise IT, cyber intelligence, systems integration and engineering, training, modeling and simulation, logistics and life-cycle management.

Internal IT desktop support environment that supports general IT services. The department is not tied to a specific project within the organization but rather support basic services to all projects as well as support all inetrnal service organizations.

QinetiQ North America is an AA/EEO Employer.

Responsibilities:

Responsibilities:

Working under supervision, responsible for providing desktop and telephone support to end-users by at QNA facilities and remote sites (usually telephone support only) for desktop/laptop computers, servers, software applications, and hardware. Handles issues first-tier, second-tier, and some third tier service desk support issues. May interact with network services, software systems engineering and/or application development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction; track activities of field engineers to whom tickets were assigned. Must have a wide range of skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.

The successful candidate for this role will be responsible for computer support of company employees and consultants/contractors/temporary employees as required. This is a first level support for onsite as well as remote employees. You will provide technical support in windows troubleshooting, software and hardware (includes hardware and software upgrades, basic networking, share level permissions, print queue maintenance, DHCP and DNS, backup monitoring, and create/maintain documented processes. Setup new accounts and account moves are also a daily responsibility. Able to execute all assigned tickets quickly and efficiently. Must be professional with communication and appearance.

10% travel required within Northern Virginia.

Qualifications:

Qualifications:

Must have a wide range of skills and knowledge in computer hardware and software as well as networking systems in use at customer sites. Requires experience in the set-up, configuration, use, and trouble shooting of desktop and laptop computers to include Windows XP and Windows 7 operating systems and Microsoft Office 2003 through 2010. Trained and certified in automated help desk management systems. A+ and MCSE certifications are a plus. Requires 0-2 years experience and Bachelors Degree preferred in Computer Science or a related technical field and related experience. US citizenship required.

QinetiQ North America - 18 months ago - save job - copy to clipboard - block
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