Help Desk Specialist II
MOSAIC Technologies Group, Inc - Fort Meade, MD

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Overview:
At MOSAIC Technologies Group, we provide careers, not jobs.

MOSAIC’s Rapid Growth: Established in 2005, MOSAIC is a quickly growing 100% Veteran-Owned and Operated Certified 8(a) Small Business with over 80 employees and offices in Baltimore/Washington Area Maryland, Washington DC, Georgia, Texas and Hawaii.

MOSAIC’s Unique Culture: A relaxed atmosphere with focus on employees first as demonstrated by a 95%+ employee retention rate and an exceptional benefit package including a 10% company 401k contribution . To build and enhance our teams we enjoy sponsoring charitable community events (Habitat for Humanity Builds, Clothing Drives, etc) as well as employee networking events (Family Night at the Movies, Happy Hours, Holiday & Halloween Parties).

MOSAIC’s Satisfied Clients: Include the Intelligence Community, Dept. of Homeland Security, Dept. of Defense, Dept. of Transportation and Dept. of Treasury

MOSAIC’s Diverse Client Service Offerings: Focused on Business, Mission and Information Technology Consulting MOSAIC’s practice areas include:
Acquisition, Business, & Project Management
Engineering & Information Technologies
Organizational, Process, & Optimization
Advanced Analysis, Research & Discovery

Responsibilities:
Serves as the initial point of contact, globally, for access to the Enterprise IT environment.
Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods.
Reads, writes, and implements standard operating procedures and technical documentation.

Requirements:
To be considered for this position, you must be a US citizen and be able to meet the full eligibility requirements for access to classified information in an intelligence community setting.

Associate’s Degree or Higher and 2 years experience
Demonstrated proficiency in Microsoft Office applications
ITIL® v3 Foundations certification desirable