Help Desk Specialist Job
CGI - San Antonio, TX

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Job Order: J1112-1453 - Permanent Full Time
Title: Help Desk Specialist
Category: Information Technology
City: San Antonio, Texas, United States

Job Description: Help Desk Specialist

The Help Desk Specialist will receive customer support service requests for assistance from any BAMC customer, the COR or designated government representatives, via, but not limited to, the following methods: Verbal, i.e. telephonically and/or in person or Written, i.e. E-mail, EMTS and/or Web interface. A government representative will prioritize EMTS job orders in accordance with local section standard operating procedures (SOPs). SOPs are available for review daily within each section. The specialist will need to apply in-depth knowledge and experience working with Microsoft desktop operating systems and associated productivity applications. Assist with resolving end user connectivity and access issues.

-Bachelor's Degree with at least a minimum of 2 years of help desk experience OR an additional 2 years of experience may be substituted for a Bachelor's Degree.
-Obtain up to date certifications within 1 year of introduction of a new or updated Microsoft Certification
-Working knowledge in Microsoft desktop Operating System
-Experience in the use of an EMTS (Enterprise Management Tracking System)
-Workstation maintenance and support
-Working knowledge of SCCM/OSD/SUS, WSUS, EMTS, Dameware, Remedy, and Microsoft Active Directory
-Supporting wireless communication devices such as pagers, cell phones, and blackberry's
-Configure and trouble shoot common Network Protocols such as TCP/IP and wireless protocols
-Tracking and management of work requests
-Install and configure components of the workstation configuration
-US Citizenship is required.
-Must be able to successfully complete/pass a CGI Background check to start employment.
-Must be able to successfully pass a US Government Security Investigation to start employment.

Required Certifications:

-Windows 7 CE

Desired Certifications:

-HDI At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.



Reference: 226953

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About CGI Group CGI doesn't generate make-believe worlds, but rather real-life worldwide IT services. The company is the leading...