Help Desk Specialist - Woodlawn, MD - Contract. 6 months to perm opportunity.
T he Help Desk Specialist scope of work is to resolve technical problems by addressing calls coming into the help desk. Customer service experience and technical knowledge gained from prior programming is required to resolve issues regarding installation, usage, and training on software and/or hardware products. Candidate should have knowledge of a trouble ticketing system, VPN, and remote access.
Under general supervision the Help Desk Specialist will provide technical, software, hardware and network problem resolution. They are expected to make an independent diagnosis and execute a quick resolution in a call center environment. Other responsibilities include password resets, e-mail requests, and web requests. A Help Desk Specialist will document, research, identify and attempt to solve all technical and application related problems on the initial call. Professional and friendly communication skills are required to convey quality care and a true concern for the urgency of each call.
An Associates degree from an accredited college in a related discipline, or equivalent experience/combined education is required. A minimum of 4 years in a related field meets qualifications when an Associates degree is not possessed. A+ Net+, MCP, MOUS, MCSE and CNA Certifications are preferred.
The subcontractor is expected to work under general supervision, develop solutions to a variety of problems, and demonstrate excellent written and oral communication skills. They also need to demonstrate good working knowledge and technical experience with Windows 2000 / XP, VPN, remote desktop tools and MS Office 2007, including supporting/working knowledge of Outlook and e-mail messaging issues. Well organized, with technical knowledge of PC, laptop and desktop hardware along with troubleshooting hardware/software, PCs, printers, or other hardware devices. Understand networking principles and demonstrate good troubleshooting skills of desktop applications. Display good customer service skills and a team-oriented attitude. Experience with Windows 7 or Office 2010 is a plus.
Experience working with Trouble Ticket Tracking Systems such as, Remedy, Track-IT, HEAT, or Magic is optimal.
Computer Technologies Consultants, Inc - 30+ days ago
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CTC delivers innovative IT solutions to its clients to create and add value to their business as well as their customers - 100% of the time....
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