Help Desk Specialist
HP - Clarksville, VA

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Help Desk Specialist - 1051793 Description
      Participates as a member of an IT technical team. Performs basic analysis of functional or service requirements using fundamental understanding of Information Technology (IT) Business process or problems. Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers. Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management. Provides solutions to prevent problems from occurring in area of responsibility including patch management. Reviews, implements and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurate. Performs work assigned by others. Provides time / resource estimates for assigned tasks.

      Qualifications
      Education and Experience Required:

      Bachelor’s degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 2 years of related experience or a Master’s degree and up to two years of experience.

      Knowledge and Skills Required:

      Good verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications). Experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, HR, finance) . Basic skills in scripting and / or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model. Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills. Exhibits a high level of initiative and integrity. Possess creative ability, credibility and self confidence.

      Job - Information Technology
      Primary Location - United States-Virginia-Clarksville

      Schedule - Full-time
      Job Type - Experienced
      Shift - Variable
      Travel - No

      HP - 22 months ago - save job - block
      About this company
      2,777 reviews
      Hewlett-Packard Company, or HP, is an American multinational information technology corporation headquartered in Palo Alto, California, USA...