The primary duties include providing level 1 technical support to students, faculty, and staff using the Help Desk ticketing software, telephone, and e-mail. This position is responsible for assisting users at the Help Desk counter; preparing web based technical support job aids, help documents,videos,and online support materials. Varying schedule of approximately 20 hours per week.
Associate’s degree preferred.
Experience with communications software,internet applications(e.g. Web browsers, Outlook Web App), Active Directory accounts, online learning platforms, basic trouble shooting.
Licensure or Certification Requirements:
Associate’s degree in IT related area.
Academic Tech Services
Stark State College of Technology provides Email accounts for all current students. Students can read and send Email from any Web enabled...