Help Desk Specialist
Stark State College of Technology 6 reviews - North Canton, OH

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The primary duties include providing level 1 technical support to students, faculty, and staff using the Help Desk ticketing software, telephone, and e-mail. This position is responsible for assisting users at the Help Desk counter; preparing web based technical support job aids, help documents,videos,and online support materials. Varying schedule of approximately 20 hours per week.

Education Requirements:
Associate’s degree preferred.

Experience/Qualifications Requirements:
Experience with communications software,internet applications(e.g. Web browsers, Outlook Web App), Active Directory accounts, online learning platforms, basic trouble shooting.

Licensure or Certification Requirements:
Preferred Qualification:
Associate’s degree in IT related area.

Academic Tech Services

About this company
6 reviews
Stark State College of Technology provides Email accounts for all current students. Students can read and send Email from any Web enabled...