Under general supervision, is responsible for the effective and efficient day-to-day operations of the IST Division Help Desk functions. Provides work supervision, appropriate work assignments, and training for full-time and student staff assigned to the walk-in help desk, virtual help desk, and the telephone call center. Ensures the quality, customer satisfaction, and timeliness of Help Desk services. Responsible for the development, maintenance, and integrity of routine help desk reporting. ...
HotJobs - 2 years ago
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