Help Desk Support (Job Number: 313502)
SAIC's Cybersecurity Business Unit is currently looking for a Help Desk Support Technician in Chantilly, VA. This position requires an active TS/SCI with Polygraph in order to be considered.
-Technician will work with end users, collaborate with Tier 2 and Tier 3 support, and other support desks across the customer environment, and engineers.
-Technician will respond, track, and follow up to telephone, email and team member requests for support.
-Technician will assist users will all system capabilities such as: office programs, scanning, printing, file recovery.
-Technician will also document and track workstation requests as well as track user account creation, terminiation requests and reset requests.
-High school education or equivalent and 7+ years experience.
-Experience troubleshooting and resolving complex IT issues by phone and email
-Experience diagnosing, identifying, isolating and fixing problems
-Experience with Windows and databases
-Experience with the documentation of policies, issues and/or procedures
SAIC is a FORTUNE 500® scientific, engineering, and technology applications company that uses its deep domain knowledge to solve problems of vital importance to the nation and the world, in national security, energy and the environment, critical infrastructure, and health. The company's approximately 41,000 employees serve customers in the U.S. Department of Defense, the intelligence community, the U.S. Department of Homeland Security, other U.S. Government civil agencies and selected commercial markets. Headquartered in McLean, Va., SAIC had annual revenues of $11.1 billion for its fiscal year ended January 31, 2011. For more information, visit www.saic.com. SAIC: From Science to Solutions®
Job Posting: Jan 16, 2013, 3:55:47 PM
Primary Location: United States-VA-CHANTILLY
Clearance Level Must Currently Possess: Top Secret/SCI with Polygraph
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Shift: Day Job
SAIC, Inc. is a provider of scientific, engineering, systems integration and technical services and solutions to all branches of the United...