Help Desk Support Service Specialist
RYAN Consulting Group - Washington, DC

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RYAN Consulting Group, Inc. (RYAN) is headquartered in Indianapolis, Indiana. RYAN utilizes advanced technologies, methodologies, and business intelligence tools to help our clients reach their full potential. We are dedicated to delivering superior consulting services, and we have an unwavering commitment to completing each project.

We have an opening for a Senior Help Desk Support Service Specialist for a U.S. Army Inspector General Agency contract in Washington, DC.

Security Requirements:

All assigned personnel shall be U.S. citizens with an active Secret clearance.

Position Description:

Minimum 7 years experience as Help Desk technician assisting users in resolving problems telephonically; minimum three years experience assembling, configuring, testing, and installing desktop, workstation, and LAN equipment-, mandatory experience with IBM compatible systems and Windows applications. This position requires a person who is an IA Technician II (IAT-II) with the required training and certification IAW DoD 8570.01-M– Information Assurance Workforce Improvement Program, dated 19 December 2005, Change 1, 15 May 2008 and the Army Information Assurance Best Business Practice (IA BBP) 05-PR-M-0002 INFORMATION ASSURANCE (IA) TRAINING AND CERTIFICATION, version 4.0 dated 28 Feb 06 and updated 26 Jul 10. This position requires a person to obtain a Computing Environment (CE) certification as a Microsoft Certified Technology Specialist (MCTS) and a Microsoft Certified Systems Administrator (MCSA).

Education:
  • Bachelor’s degree required in IT-related field or degree in unrelated field and work experience acceptable.

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As an established force in the Information technology services and solutions industry, Ryan Business Services. has been one of the leading...