The CLIENT IT Service Desk is contracted as frontline support for all IT requests from clients user base. The Service Desks goal is to effectively and efficiently handle IT requests by ensuring quick and responsible resolution of issues at the first call level whenever possible. If an issue cannot be resolved by the Service Desk, it is Service Desk agents duty to document the customers symptoms and escalate the issue to the proper level of support. Each agent working for the IT Service Desk has ...
Comsys - 2 years ago
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