Help Desk Support Service associate is to provide support to end users on a variety of computer related issues, including software installation, PC maintenance, phone support, printing, and first tier level problem resolution.
The highest level of education desired for candidates in this position is a Associate''s degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Information Technology/Microsoft Certified Desktop Support Technician (MCDST) - Help Desk Institute Program is desired
Information Technology/Information Technology Infrastructure Library (ITIL) is desired
Information Technology/Microsoft Certified Professional (MCP) is desired
Information Technology/Desktop support/1-3 Years
Desktop Tools/Software Management/1-3 Years/System Support
Hardware/PCs/1-3 Years/System Support
Hardware/Printers/1-3 Years/System Support
Operating Systems/Windows XP/1-3 Years/System Support
System Management/Help Desk/1-3 Years/System Support
Service/Creating a Differentiated Service Experience/ADVANCED
Service/Handling Service Challenges/FOUNDATION
ADDITIONAL JOB INFORMATION
Aetna does not permit the use of tobacco related products or drugs in the workplace.
Job Function: Information Technology
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