Help Desk Support Specialist
Aetna - New York, NY

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POSITION SUMMARY
Help Desk Support Service associate is to provide support to end users on a variety of computer related issues, including software installation, PC maintenance, phone support, printing, and first tier level problem resolution.
EDUCATION
The highest level of education desired for candidates in this position is a Associate''s degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Information Technology/Microsoft Certified Desktop Support Technician (MCDST) - Help Desk Institute Program is desired
Information Technology/Information Technology Infrastructure Library (ITIL) is desired
Information Technology/Microsoft Certified Professional (MCP) is desired
FUNCTIONAL EXPERIENCES
Information Technology/Desktop support/1-3 Years
TECHNOLOGY EXPERIENCES
Desktop Tools/Software Management/1-3 Years/System Support
Hardware/PCs/1-3 Years/System Support
Hardware/Printers/1-3 Years/System Support
Operating Systems/Windows XP/1-3 Years/System Support
System Management/Help Desk/1-3 Years/System Support
REQUIRED SKILLS
Service/Creating a Differentiated Service Experience/ADVANCED
DESIRED SKILLS
Service/Handling Service Challenges/FOUNDATION
ADDITIONAL JOB INFORMATION

Aetna does not permit the use of tobacco related products or drugs in the workplace.
Job Function: Information Technology
Job Function: Information Technology

Aetna - 23 months ago - save job
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Aetna is about more than just doing a job. This is our opportunity to re-shape health care for America and across the globe. We are...