Help Desk Support Specialist
Conservation Services Group - Westborough, MA

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Conservation Services Group (CSG) is the leading provider of residential energy efficiency programs in North America. CSG has helped Americans make smart energy use decisions an important part of the way they live and work since 1984. The company designs, develops, and delivers innovative, results-driven programs. CSG employees are committed to a mission of delivering these comprehensive programs to help people use energy more wisely. Energy efficiency and renewable energy are our sole business, not one of a hundred departments in a large corporation. CSG provides proven expertise to utilities, state agencies, trade allies and homeowners, tenants, and property owners seeking to improve home durability, safety, air quality and comfort while saving money. We bring creativity and commitment to our goals of championing the development and use of safe, clean energy.

People who work at CSG say that it's a unique kind of organization — one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?

Take help desk requests via phone, email or ticketing system and work efficiently to resolve end user issues.
Set up new equipment (desktop/laptop), installs software and repair hardware as needed
Manage Active Directory and Citrix user accounts (Adds, deletes, changes)
Ability to trouble shoot Citrix errors user related problems
Provide initial trouble shooting on printer hardware
Trouble shootand repair network connectivity issues ( VPN/wireless connections/local LAN )
Work with senior IT staff on projects and troubleshooting system/network problems
Respond timely to staff requests when resolving issues
Document changes within established parameters and escalate those which need higher level review
Ability to travel with little notice out of state
Be able to maintain and manage computer related inventory

BS or equivalent experience
3-4 years previous help desk or technical support experience
Accuracy in performing detailed work
Ability to work in an Active Directory environment
Working knowledge of Windows Operating Systems and Microsoft Office 2007/2010
Basic knowledge of TCP/IP and network routing required
Proven knowledge of Windows File Shares and NTFS permissions
Understand the concept of DFS and how that relates to an end user
Working knowledge of multi-site network configuration
Experience with automation in software and hardware deployment and management
Demonstrated ability to multi-task and manage simultaneous time-sensitive issues
Be able to work independently as well as part of a team
Excellent written and verbal communications skills
Working knowledge of mobile devices to include Blackberry and Android OS
Be open to new technologies by taking the initiative and thinking outside of the box

Salary Range: Commensurate with experience

CSG’s compensation package includes comprehensive medical coverage with BlueCross BlueShield Blue Care Elect PPO, dental coverage with Delta Dental PPO, and vision coverage with EyeMed Vision Care; Employer paid life and AD&D insurance and STD & LTD insurance coverage; Plus paid holidays, PTO, and employer matching 401(k) retirement plan.

Please apply online at:

CSG is an Equal Opportunity Employer

Key Words: green jobs, energy efficiency, utility, conservation, BPI, LEED, weatherization, HVAC, clean energy, energy conservation, csg jobs, energy consulting, energy efficient, green energy, renewable energy

Conservation Services Group - 16 months ago - save job - block
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