Help Desk Support Specialist
Michael Baker Corporation - Cleveland, OH

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Provides second tier support to end users for PC and applications. Answers, evaluates, and prioritizes problems from incoming telephone, voice mail, e-mail and in-person requests. Documents the request within a ticketing system.


· Two year degree in computer related discipline

· 0-3 years of experience in a help desk support role and knowledge relative to troubleshooting Microsoft Office packages, viruses, spyware.