We are the leading IT outsourcing company looking for qualified Help Desk Technicians who can speak Brazilian Portuguese. Contact CompuCom IT Workforce Solutions right away to check out this excellent contract opportunity!
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Activities include recognition, research, isolation, resolution, and follow-up.
- Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
- May involve use of problem management databases and help desk system.
- Relies on experience and judgment to plan and accomplish goals.
- May lead and direct the work of others.
- Typically reports to a supervisor or manager.
**CompuCom supports Employment Equity and Diversity**
- 2 - 4 years of experience in the field or in a related area
- Familiarity with a variety of Tech Support concepts, practices, and procedures
- Must speak Brazilian Portuguese
- A wide degree of creativity and latitude expected
- May require an associate's degree in a related area
Compucom Systems, Inc., together with its subsidiaries, helps companies plan, implement and manage multi-vendor, industry-standard computing...