Help Desk Support Technician
Noble Group Limited - Stamford, CT

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Service Desk Operation
  • Participate in team meetings, voice concerns and ideas
  • Maintain active tickets logs creating, updating and closing tickets
  • Support local and remote users
  • Support team in handling issues with trading desk
  • Rotation basis weekend support

Desktop and System Support
  • Setup and Maintenance of regional desktop computers. Review and adapt procedures.
  • Hardware upgrades: implementing and delivering the upgrade or replacement of IT equipment
  • Software: testing and deployment of software and upgrade.
  • System troubleshooting: Incident resolution. Problem investigation. Follow through to problem resolution
  • Mobile Support knowledge

Desktop operations coordination
  • Participate in regional projects and proactively participate in Global projects

Asset management operations coordination
  • Maintain equipment inventory
  • Update asset inventory

Work and time flexibility in the light of key customer needs and urgent interventions

Required Skills
  • Deep technical knowledge of Microsoft software and OS
  • Ticket management system
  • Network troubleshooting
  • Windows 7 and XP
  • Apple Certified not mandatory nice to have
  • Proven analytical problem solving skills, ability to proactively anticipate customer & technical needs
  • Drive and initiate processes, capable of setting and managing changes
  • Ability to work beyond day-to-day tasks and implementing changes
  • Strong customer service kills
  • Strong problem solving skills
  • Good communication skills
Required Experience
  • 1-3 years experience
  • Trading floor environment
  • Market Data knowledge

Noble Group Limited - 24 months ago - save job