The Desktop Integration Specialist provides technical support and problem management to end users on complex issues regarding computer operations and networks including installations, moves, adds system status, etc.
Perform and document installs (moves, adds, and, changes, for personal computer (PC) hardware including PCs, notebooks, printers, LAN connections, telephones and other peripherals.)
Diagnose and resolve complex hardware problems.
Install desktop applications including complex or custom installations.
Resolve difficult problems and issues that may occur during installation.
Install and test changes to the desktop including security patches, service packs and new release of applications.
Perform complex data backup and data recovery.
Support root-cause analysis on intermediate to moderately complex incidents to provide future application, hardware and/or software resiliency.
Understand, monitor, and indentify misapplication of corporate governance guidelines as relates to hardware and software (e.g. move/add/change etc.).
Identify and determine cause of problems. Initiate action and resolve the problem in a timely manner.
Determine originating factors for a given incident and develop recommendations for preventing it’s repetition.
Develop plans to meet required service levels. Design data collection and reporting mechanisms for application health reporting.
Create queries and design reports using the designated tools as requested.
Enter ticket, request, or incident information into the approved database or tracking software.
Collect data from the database or tracking software. Create queries and design reports using the designated tools.
Allstate - 2 years ago
The Allstate Corporation (NYSE: ALL) is the nation's largest publicly held personal lines insurer. Widely known through the "You're In...