Help Desk Support
DatamanUSA, LLC - Salem, OR

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Job Title: Help Desk Support

Job Location: Salem , Oregon

Job Type: C

Job Duration: 6 Months

Roles And Responsibilities:
  • Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
  • Build and configure ODOT PCs for Ethernet connectivity, following agency standards and procedures.
  • Provide status reports as directed describing work-related activities and accomplishments.
  • Maintain workstations in accordance with IS standards.
  • Ensure workstations and their applications are in operational condition.
  • Troubleshoot workstation hardware and operating system problems.
  • Assist the Computer Support Desk (CSD) in tracking computer problems by using ODOT Problem Management (OPM) software or by communication with CSD.
  • Assist IS in inputting accurate inventory information.
Required Key Skills
  • Active Directory
  • Backup and recovery
  • Communication skills รป verbal and written
  • Learning ability
  • MicrosoftOffice
  • PC Hardware Troubleshooting
  • Printer Troubleshooting
  • TCP/IP
  • Team work
  • Windows 9x/2000/XP/NT/Vista/7