Help Desk Support
Mphasis Infrastructure Services - Valhalla, NY

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Product Usage Support Representative Primary Responsibilities:

o Provide front line phone queue support for customers.

o Enter detailed information for each call into call tracking system.

o Responsible for handling all calls through resolution in a timely manner.

o Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.

o Research questions as related to product functionality.

o Meet call volume, call time, and quality standards as defined by the department.

o High School diploma or GED

o 1-2 years experience in a call center environment.

o 2+ years in supporting a technical/product software environment.

o Strong telephone skills.

o Demonstrable Product (software and web application) Support and Customer Service experience.

o Excellent communication and organizational skills.

o Demonstrable troubleshooting skills.

Regards.... ?

Prachi Seth| M P H A S I S - an HP Company |

Ph: 4083271260*542|Email:

HQ: 3226 Scott Blvd. Santa Clara, CA 95054

Mphasis Infrastructure Services - 19 months ago - save job - block
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