Help Desk Support
Vitas - Miami, FL

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The Help Desk Analyst is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

The shift for this position will be from 8am to 5pm.


Qualified candidates must have five years general IT experience. Three years prior specific experience in customer support. Ability to work on various assignments simultaneously. Communicate tactfully, verbally and in writing with department heads, managers, co-workers and vendors to resolve problems and negotiate resolutions. Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word.


Bachelor's degree in Computer Science or related field from an accredited college or university or the international equivalent preferred.

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VITAS® Healthcare, a pioneer and leader in the hospice movement since 1978, is the nation’s largest provider of end-of-life care....