Help Desk Team Lead
PCB Piezotronics, Inc. is a global leader in the manufacture of piezoelectric and strain gauge sensors. The success of PCB is in our people. It is our philosophy to hire good people and support them in doing their job. PCB’s Management is committed to providing a friendly, supportive and challenging work environment. At PCB we operate on a first name basis with a full open door policy. The Company’s pleasant working conditions, world-class benefits package and opportunities for advancement create a spirit of enthusiasm that provides PCB with a competitive edge.
Essential Duties and Responsibilities:
Responsible for the day to day Desktop Management and support of all client computing systems and devices within the company including hardware, software, networks, etc. Responsible for scheduling, monitoring of Help Desk associates to ensure comprehensive help desk coverage during business hours. Participate in and coordinate 24x7 emergency on-call schedule to ensure after hours user support line coverage. Oversee maintenance of IT procedure and user training documentation. This includes maintaining the ISO procedures and keeping the web-based document repository up to date. Responsible for troubleshooting, repairing, purchasing, setting up new and old PC’s, and re-deployment of existing PC inventory. Aspects will involve maximally utilizing Desktop Management tools and techniques to perform these tasks efficiently. Responsible for installing software programs such as Ant-virus, Anti-spam, Office productivity, or other corporate applications. Aspects will involve utilizing MSI/MST files, script files, remote software distribution tools. Responsible for ensuring PC software license compliance. Responsible for maintaining accurate PC software and hardware inventory. Responsible for troubleshooting, repairing and replacing parts in printers. Responsible for coordinating office space moves, including network wiring Responsible for helping configure email clients including anti-spam, anti-virus applications. Responsible for aiding user base regarding support of email issues including training on functionality.
High School Graduate or equivalent. Four year technical degree preferred or equivalent. Minimum of three years of experience in performing Help Desk or related Desktop Management services in a corporate environment. Minimum of two years in a helpdesk supervisory role.
Promotes teamwork, cooperation and commitment to
“Total Customer Satisfaction” among team members.
PCB Piezotronics, Inc. offers one of the most dynamic benefits packages in Western New York, including the opportunity to have 100% fully paid health insurance premiums, 401k, profit sharing and more.
Interested candidates should submit a resume, a completed application , or apply in person at (use reference # 2014-35):
PCB Piezotronics, Inc.
Attn: Human Resources
3425 Walden Ave.
Depew, NY 14043 USA
PCB Piezotronics, Inc. is an Equal Opportunity Employer/M/F/V/D
PCB Piezotronics, Inc. - 7 months ago
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