Minimum two (2) years of experience working in a technology support and helpdesk position with small to medium sized businesses. Experience working with and meeting utilization/billable hour goals Ability to reliably and correctly estimate your time to resolve technical problems and a clear understanding of your limitations for escalation purposes Experience working inside a team of other technically minded individuals Ability to clearly articulate technical solutions Recent Microsoft or CompTIA certifications Exceptional Customer Service skills and presentation Exceptional written and oral English language communication skills
Meet team metrics and individual performance goals, including weekly and/or annual efficiency goals Communicate and document your work in a ticketing system Quickly resolve or escalate Tier 1 helpdesk tickets placed by non-technical end users. Other IT helpdesk work as assigned.
Agiliant - 2 years ago