Help Desk Technician Assistant
AppLabs 16 reviews - Annapolis Junction, MD

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Help Desk Agent for the Eagle Alliance Service Delivery ITSC organization.

Essential Job Functions:
Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.

Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.

Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.

Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Qualifications

Basic Qualifications

High school diploma or G.E.D.

One or more years of technical training in computer support

Zero or more years of technical or customer support experience

Experience working with company products and operating systems

Experience with solving computer-related problems

Experience with company escalation policy

Other Qualifications

Interpersonal skills to interact with customers and team members

Communications skills

Organization skills to balance and prioritize work

Analytical and problem solving skills

Ability to work in a team environment

Applicant selected will be subject to a government security investigation and must meet eligibility requirements for

access to classified information

CSC is an Equal Opportunity Employer M/F/D/V

About this company
16 reviews
Apple has an "i" for revolutionary technology. Since its release, the company's iPhone has spurred a revolution in cell...