Eagle Alliance ITSC Help Desk Technician Position...Essential Job Functions
Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met.
Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems. Resolves and/or refers highly complex technical problems as appropriate.
Follows up with customers to ensure that customer ...
CSC - 2 years ago
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