Help Desk Technician
ACET - Batavia, NY

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Help Desk Technician

The mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Service Delivery and Engineering (SDE)/National Service Desk (NSD) is to provide benefits and services to Veterans of the United States. The National Service Desk provides a central point of contact for enterprise-class IT service and support, as well as outage notifications and information dissemination in VA 24 hours per day, 7 days per week, 365 days per year (24/7/365). The National Service Desk function operates throughout the VA and is a virtual organization with many locations.

Knowledge, Skills and Abilities: (Required)
  • Familiarity of ITIL Service Operations
  • Ticketing experience (i.e. Remedy or Heat)
  • Incident Reporting
  • Experience in multi operating systems –Windows XP, 2003, 2007, Linux, UNIX, VMS
  • Experience in Desktop XP, Vista, Windows 2000
  • Experience in Office Word, Excel, PowerPoint, Access, OneNote, InfoPath and Outlook
Education and/or Experience:
  • Associates degree preferred
  • IT related Certifications a plus
  • Requires help desk training

Day, Evening, and Swing

Security Clearance :

This position requires a background investigation and fingerprint check. Must be able to obtain a Moderate/MBI Public Trust clearance. US citizenship is required.