Help Desk Technician
AOC Solutions - Chantilly, VA

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JOB DESCRIPTION:

Under general supervision, provide technical software, hardware and network problem resolution to all computer users in a professional manner; provide one-on-one end-user training as needed; assist Network and System Administrators; troubleshoot network printer problems; conduct hardware and software inventory database maintenance and reporting; and additional related work as required.

KEY DUTIES AND RESPONSIBILITIES:

· Support End-users by troubleshooting and resolving personal computer problems but interviewing end user and diagnosing/solving technical issues.

· Provide end-user support for software installs, PC configuration and setup, remote troubleshooting.

· Maintain backup software and valid backups of all critical systems.

· Provide remote office/data center support as needed.

· Manage and purchase PC inventory by working with PC vendors and HR to ensure timely delivery of PC resources.

· Manage phone system, including moves, adds and changes.

ESSENTIAL SKILLS:

· Knowledge of basic Productivity software, including Microsoft Office products, Adobe products.

· Knowledge of operating systems, including Windows, OSX and Linux environments

· Basic knowledge of personal computing and networking environments

· Professional, friendly and courteous manner

· Ability to work independently

· 1-3 years working in office computing environment

ADDITIONAL DESIRED SKILLS

· Experience with Cisco Call Manager and VOIP systems

· Experience with WAN/LAN technologies, network switching and routing.

· Data Center Expertise

· MS Sharepoint Experience

AOC Solutions - 13 months ago - save job - block
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About this company
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Since 1996, the AOC mission - to aggressively solve the business and technological challenges of our clients – is the core of our...