Generate daily reports utilizing Access and Excel simultaneously in order to export appropriate data and update appropriate files.
Run numerous queries in Access and generate key operating reports as requested by operations and management.
Generate dialer files via Telnet and command line script execution.
Build critical production dialer files utilizing eShare Command Post software.
Provide technical and functional support by responding to inquiries from others regarding errors, problems, or questions about reports.
Work with IT and Operations in order to continually strive to streamline overall reporting system based on process improvements.
Maintain the reliability, timeliness and quality of the information reported.
Responsible for keeping reporting process documentation current and up-to-date for other IT team members.
Help Desk Responsibilities:
Monitor VRU's and IVR's on an hourly bases.
Update remote users with corporate antivirus software and any other software updates when applicable.
Troubleshoot and resolve minor work orders (replace keyboard, check monitor or CPU, replace or clean mouse etc.)
Monitor Track IT.
Answer help desk line.
Follow up on work orders with requestors.
Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution.
Check resolutions on closed work orders daily.
Qualifications and Experience:
Strong verbal and written communication skills are required.
Must be detail oriented and well organized.
Ability to work with all levels of management.
Must be able to effectively work independently and in team environments.
Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
Advanced skills in WinZip , Telnet , and FTP utilizing command line and GUI interfaces.
Advanced skills in Microsoft Access and Excel.
Familiar with Windows 2000 and XP operating systems.
Must work weekends and flex schedule.
Will be on call 7 days a week.
Advanced Call Center Technologies, LLC - 16 months ago