Help Desk Technician
Compucom - Fort Lauderdale, FL

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**We're looking for Help Desk Tech Support to work for one of the fastest growing mobile companies in the world.**

  • Resolve break-fix, deskside, installation, move, add change tickets and perform assigned project work.
  • Adhere to SLA's and the administration of tickets to ensure proper resolution of defined work, projects and requests.
  • Associate's degree from an accredited technical institution (in some cases, experience may be applied in lieu of education)
  • Obtain, within six months, certification on at least one PC platform, printer, or basic peripheral and to complete the A+ certification program
  • Obtain, after the first six months, at least one additional certification per quarter
  • Pass a certified test of installation, configuration, options, and training on two Disk Operating System (DOS), Macintosh Operating System (OS), or Windows-based software applications within a specific discipline
  • Complete an orientation course in proper documentation procedure and meet the minimum level of competency outlined in the position description