Help Desk Technician (HBITS 832)
Computer Aid - Albany, NY

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Position Description/Responsibilities (CCC/Vendor):

Join a world leader in IT metrics and productivity! Computer Aid, Inc. is looking for a Junior Level Helpdesk Technician.

This position comes to us from our NY State contract for Hourly Based Information Technology Services and is located in Albany, NY. Albany is in the beautiful upstate region of NY, which is only a few hours from Boston, New York City, Montreal and the spectacular mountains of the Adirondacks. Summer sports and activities abound and one can enjoy both city and country pursuits with ease. Please consider applying today as time is limited on this and other positions like it for the state of NY.

Please respond with your updated resume to be considered
and read all the details listed here as the State contract is very specific
concerning experience level and skills.

Augment AAS (Account Access Services) staff to perform day to day operations and short / long term AAS projects. Emphasis for this position will be MS Outlook Account administration
  • Provision Users in MS Exchange, session manager, mainframe, outlook, and other systems.
  • Delete Users
  • Triage user provisioning issues
  • Utilize Scripting to make provisioning more efficient
  • Utilize custom provisioning tools
  • Create AD/LDAP accounts
  • Grant file share permissions via Active Directory
  • Track work via Footprints ticketing system
Administer lotus Notes account creation and permissions

Position Requirements/Technical Skills (CCC/Vendor):

Mandatory Requirements:


Experience in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms, beyond that of a Programmer

12 – 36 Months

The following Requested (Desirable) Qualifications are not mandatory and candidates that do not fit all of the following, are still strongly encouraged to apply.

  • Minimum of 12 months of experience working in User Account provisioning using AD and/or other tools
  • Minimum of 24 months of experience working with Numara Footprints ticketing system or other enterprise ticketing system
  • A+ or other related certification
  • Minimum of 12 months of experience administering NYSEMAIL or other large organization MS Outlook/Exchange accounts
  • Minimum of 24 months of experience working on a help desk and triaging/troubleshooting user access issues in a large organization setting
  • Minimum of 24 months of experience following written procedures to successfully close tickets
  • Minimum of 24 months of experience documenting procedures
  • Minimum of 24 months of experience with provisioning mainframe permissions
  • Minimum of 12 months of experience with provisioning Lotus Notes Accounts

  • Company Overview (CCC Only):

    Applicants should apply here and include their resume for consideration. Resumes should be encompassing all the mandatory requirements posted for this position.

    With the goal of ensuring a safe, productive work environment for both Computer Aid Associates and our customers, we will require that you submit to pre-employment drug testing and background screening prior to beginning employment.

    CAI is an Equal Opportunity Employer

    COMPUTER AID, INC (CAI) headquartered in Pennsylvania, with offices and staff throughout the United States, Canada, Europe, and the Asia Pacific region has over 3000 employees serving 34 major metropolitan areas. CAI offers a variety of delivery options including on-site, off-site, and blended solutions. Our Solution
    Delivery Centers are successfully leveraged to enable our global staff of
    technical and managerial professionals to quickly and effectively respond to
    client requirements. Since our founding in 1981, CAI has specialized in forming
    long-term multi-project relationships with our client partners. We take pride
    as we strive to be one of the world leaders in Information Technology process
    and productivity.

    CAI has one of the industry’s best benefit packages available.

    Some of our benefits include:

    -Medical Care and Prescription Drug Program Coverage

    -CAI’s medical coverage is equivalent to Hospital/Surgical/Major Medical coverage,

    Flexible Spending Accounts, Dental Care Coverage - including Orthodontic services,

    Vision Care Coverage, Short-Term Disability Insurance (STD), Long-Term Disability

    Insurance, Base Life Insurance, 401 K and Computer Based Training opportunities.

    We invite you to work with us in roles where we help our clients deliver the
    innovation that is so necessary for an organization to grow. This innovation
    includes accelerating the time to market of new business functionality, as
    well as ensuring that the systems we build are robust and reliable. Whether you
    are working on delivering a business analyses, project management, process
    improvement, infrastructure support, application maintenace, or system
    development project, you are part of a team of IT craftspeople who take pride
    in the work that we do on a daily basis.

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