Fenwick Technologieshas a Charleston, WVclient thatis seeking qualified candidates for a Help Desk/Desk Side Support Technician. This is a contract to hire opportunity.
JOB PURPOSE: Provide end user support for desktop software, hardware and peripherals.
Desktop support, network / application printing, network and application password changes.
Maintain accurate Ticket creation and resolution in company Help Desk System; accurate and appropriate ticket escalation to second level support as required.
Update Helpdesk knowledge base with proven resolutions.
End user prioritization and communication regarding problem resolution strategy and scheduled completion;
General Computer maintenance
Filing, Maintain Software / Hardware inventory
On call rotation with IT Operations Support team
Proactive approach to identifying operational improvements.
Understand/comply with QMS policy/procedures;
Understand/comply with EMS policy/procedures;
Adhere to safety policy/procedures.
Special project coordination assigned by management;
Flexibility in schedule to provide back coverage.
Cross train with and provide for other IT associates;
General housekeeping duties;
Overtime as required
Other duties as assigned.
If you qualify andare available immediately , please send your resume to firstname.lastname@example.org
Fenwick Technologies is a dynamic IT solutions company that providesrecruiting and staffing services for technical and professional positions.