Help Desk Technician
General Dynamics AIS - Fairfax, VA

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General Dynamics Advanced Information Systems (GDAIS) is part of General Dynamics and has been a trusted partner to the U.S. intelligence, maritime, space and homeland communities for more than 50 years. With the expertise to lead, the insight to deliver and the commitment to succeed, we staff each mission with a carefully selected team of seasoned professionals. Headquartered in Falls Church, Va., General Dynamics employs approximately 91,000 people worldwide. The company is a market leader in advanced information systems, intelligence collection and processing, business aviation, land and expeditionary combat systems, armaments and munitions, shipbuilding and marine systems, and information systems and technologies.

General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce.

Responsibilities for this Position:
General Dynamics Advanced Information Systems (GDAIS) has an immediate opening for a Help Desk Technician to join our team. The position provides an opportunity to develop the cutting-edge technology that supports some of our nations fundamental defense services. GDAIS employees work closely with esteemed clients to develop solutions that allow them to carry out high-stakes national security missions. The selected candidate will work with collaborative teams to ensure GDAIS and client technologies are functioning as efficiently as possible. In addition to receiving a competitive salary and generous health and personal benefits, the Senior Information Technology Engineer will enhance their skill set by working among a talented and technically accomplished group of colleagues. The employee will also enjoy a flexible work environment where contributions are recognized and rewarded.

Key Responsibilities
Help Desk Technicians provide information system solutions and technical support to GDAIS and our clients. Responsibilities include workstations, virtual desktops, junior system administration, and account management on customized applications.

Additional Responsibilities
Exercise creative thinking to advance our business performance.
Deliver innovative, flexible, integrated solutions to meet customers changing business needs.
Support and engage in programs, projects and practices behind the GDAIS culture and strategy, and comply with all policies and procedures.
Follow industry and department trends and developments to ensure GDAISs services are consistent with, and/or superior to, industry best practices.
Ability to manage multiple high priority initiatives in a fast paced highly technical environment.
Act as a liason between customers and technical escalation teams such as network, software, database, and system support teams to maintain and identify problems and/or restore operational capabilities.
Assign and maintain user profiles and accounts within a virtual environment.
Perform account management functionality on customerized applications.

Basic Qualifications:
Candidates must demonstrate passion for innovation, a sophisticated understanding of technological systems, and the ability to further advance GDAIS technology.

The Help Desk Technician position requires a bachelors degree in a related specialized area or the equivalent and two to five years of related experience, or a masters degree with zero to two years of related experience.

Department of Defense Secret security clearance is not required at time of hire; however, it is required within 4 months of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Qualifications (Preferred):
Experience working in a virtual environment on Windows 7 operating environments and Help Desk Ticketing System preferrably Numera TrackIt.

Mastery of skills within these areas:
Hands on experience within Active Directory managing user accounts
Installation, Deployment, and Troubleshooting HP printers and plotters
Patching Microsoft and Third Party Applications on workstations
Mitigating Viruses on workstations
Reimaging workstations, as required
Creating and modifying user accounts within Active Directory
Adding memory and hard drives
Imaging computer

Familiarity within these areas:
Virtual Desktop Environment
UNIX operating environment

General Dynamics AIS - 20 months ago - save job - block
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About this company
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General Dynamics Advanced Information Systems is a provider of end-to-end ISR solutions to help ensure our customers have the right...