Please e-mail resume, cover letter and references.

Help Desk Technician

Responsibilities and Duties:

• Complete PC setups
• Troubleshoot Software and Hardware issues
• Respond to requests for technical assistance in person, via phone, electronically
• Perform account maintenance
• Maintain equipment inventory
• Maintain procedure manuals
• Support Shoretel Phone System
• Complete other tasks as assigned

Skills, Knowledge & Experience Required

• Excellent Communication, written and verbal
• Ability to work independently with little supervision
• Weekend work may be required, but infrequent
• Organizational Skills
• Time management
• Problem Solving
• Microsoft Windows XP, Windows7
• Microsoft Office 2007,2010
• Active Directory
• Citrix Xenapp
• VMware View

Skills, Knowledge & Experience Preferred

• Microsoft Server2003, 2008
• Microsoft Exchange 2003,2007,2010
• Toad
• Crystal Reports
• MOS, MCITP, MCTS, MCSA
• SQL- Standard Query Language for databases