Help Desk Technician
Nexen Inc. - Houston, TX

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Profile Statement
Nexen Petroleum U.S.A. Inc. is an oil and gas exploration and production company with operations in the Gulf of Mexico, one of the most attractive hydrocarbon basins in the world. We have a management team noted for its technical expertise, an incomparable asset suite and the financial support of Nexen Inc., one of Canada's largest international oil and gas exploration and production companies.

Position Overview
Under general supervision, the technician investigates and resolves end-user computer problems related to the Nexen Petroleum U.S.A. suite of software and hardware.

Compressed Work Schedule
This position is eligible for Nexen's Compressed Work Schedule program (CWS). This program provides flexibility in work hours to assist employees in balancing their work and personal lives. CWS participants work eight hours and 15 minutes per day and earn two Fridays off per month, for a total of 24 days off annually.

Job Duties/Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies;

Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error;

Determines whether problem is caused by hardware such as printer, cables, or telephone;

Acts as first and second level support for Help Desk by handling problem recognition, research, isolation, resolution and follow-up for both routine and complex user problems;

Logs and tracks calls using problem management database, and maintains history records and related problem documentation;

Assists Help Desk Supervisor with ongoing maintenance of computer room and A/V room environment (i.e. UPS, A/C generator, projectors). Also assists end users with setting up A/V rooms for conferences;

Prepares standard statistical reports, such as help desk incident reports;

Calls hardware vendors to request service regarding defective products;

Installs new software packages as needed;

Assists new hires with PC setup, login and basic introduction to computing environment;

Keeps current with knowledge and understanding of all Nexen supported hardware and software.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires an Associate's degree or equivalent from a two-year college or technical school (or equivalent experience);

Five (5) years related work experience, with two years directly relating to help desk;

Oil and gas industry experience would be a plus;

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and small group situations to other employees of the organization;

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs;

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations;


PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. Employee occasionally must travel by airplane, helicopter, boat or car;

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Core Competencies
Adaptability/Managing Change: Ability to embrace new technologies, meet emerging market demands, respond effectively to changing conditions, apply continuous improvement techniques and create new business opportunities.

Leadership: Ability to achieve desired results by encouraging and supporting the contributions of others possession of required knowledge, skills and experience to work effectively with others throughout the organization.

Teamwork: Knowledge, skill and ability to work effectively with others to achieve optimal collective results.

Communication: Ability to speak and write clearly and succinctly in a variety of settings and styles; ability to secure information, listen effectively and get messages across that have the desired effect.

Global Cultural Sensitivity: Ability to work successfully in any community by effectively handling cultural, political and economic differences.

Technical/Operating Skills: Possession of appropriate technical and operational knowledge, skills and experience to ensure performance at a high level of accomplishment.

Initiative: Think critically and act logically to evaluate situations and generates required steps to ensure success.

Total Business Understanding: Knowledge and expertise in formulating competitive strategies and managing policies, practices, trends and information affecting the total business.

Who May Apply
Only applicants who are authorized to work in the US, without company sponsorship, on a full-time, permanent basis will be considered.

Applicants who are authorized to work in the US indefinitely without company sponsorship will be given first consideration.

Closing Statement
Nexen Petroleum U.S.A. Inc. is an EEO/Affirmative Action employer / Principals Only / No phone calls or emails please.

If you do not have access to the Internet or need accommodations submitting your resume, you may fax your resume to 972-450-4612, call toll-free at 1-800-421-2454 or mail your resume to:

Nexen Petroleum USA Inc.

Human Resources

5601 Granite Parkway, Suite 1400

Plano, TX 75024

Nexen Inc. - 3 years ago - save job
About this company
Nexen Inc. (TSX: NXY, NYSE: NXY) is an energy company based in Calgary, Alberta, Canada. Nexen has interests in Yemen, Canada (including the...