Help Desk Technician
VA Tech - Montgomery, VA

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The Help Desk Technician (HDT) will be responsible for providing computer hardware and software support within the College of Natural Resources and Environment through the Help Desk. This CNRE Help Desk is the first line of defense for all Faculty, Staff, and students to go through if they are having computer software or hardware problems. The HDT will log the call and either talk the person through the problem over the phone or go to the computer in question and attempt to fix the problem. If the problem is beyond the scope of the HDT then the case is discussed with the other IT personnel for further action. The HDT will create and maintain a ticket tracking system on the problems and solutions as they occur. They will also verify and update other information that we currently have on computers located within the college. Time between problem calls will be dedicated to bringing all the computers up to the latest security standard within the college and other tasks as assigned by the IT Director.

Minimum Qualifications

Have experience with hardware installations; have experience with software installations; have a good working knowledge of software with emphasis given to the Microsoft Office suite; have a good working knowledge of the Windows,OS X, iOS, and Android OSs; have a good working knowledge of domains, domain authentication, and group policy; have a good working knowledge of firewall and anti-virus configuration; have good people skills; be responsible, reliable, and professional.

Preferred Qualifications

Have a B.S. in computer science or equivalent; have some Web development experience including Content Management System.

Special Requirements

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