Help Desk Technician l
FedEx Services - Plano, TX

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Overview :
Each day, the 275,000 employees of FedEx Corporation are responsible for delivering over 6 million shipments to more than 220 countries and territories around the world! Because of our "absolutely, positively" spirit and commitment to excellence, FedEx was recently included in

FORTUNE magazine’s 2010 "100 Best Companies to Work for in America"


Black Enterprise magazine’s "40 Best Companies for Diversity".

As a global enterprise, all FedEx companies embrace and reflect the diversity of the communities where we live and serve. Our culture fosters and promotes an environment where a person's performance is what counts. It is not surprising that over the years FedEx has been consistently recognized within the global business circles for leadership, workplace environment and contribution to technological and economic advancements.

Bring your talent and join us in continuing to make every FedEx customer experience outstanding!

As a part of the FedEx team you will be an integral component of an organization that recognizes and rewards the contributions of its employees by providing:

¨ a dynamic work environment with a wide range of career options
¨ competitive salary and bonus opportunities
¨ work-life balance and generous benefits

Want to learn more about how FedEx continues to deliver for our employees, our customers and our shareholders? Want to be a part of it?

First step.....apply today!

Position Information :
Preferred Skills
Experience with SalesForce Incident Management and Solutions Infrastructure
Experience with Instant Service Chat Infrastructure
Experience in Phone, Chat, and Web to Case Channels
Background with Dell and HP hardware
HDI Support Center Analyst, HDI Desktop Support Technician, ITIL Foundations, A+ and Network + certifications

General Summary
Under General directions provide initial technical help desk support to internal customers experiencing technical issues including hardware, software, networking and other computer-related technologies.
Typically supports via telephone, electronic mode of communication or social media. Responsible for the timely process through which problems are controlled, including problem recognition, research, isolation, resolution and follow-up steps.
Typically involves the use of problem management database and help desk systems.
Resolves or diagnoses and escalates in a responsible and timely manner to all questions and support requests.
Accurately document user issues, with particular attention to details within the ticketing system.
Responsible for setting a positive, supportive tone with user.
Creating a possibility customer satisfaction relationship.
May interact with vendors in problem solving activities.
May schedule vendors for technology support, as needed.
this position will be located in Plano, Texas. Relocation assistance is not available for this position.

Qualifications :
Associates Degree/equivalency Computer Technology, Engineering Technology.
Requires (1) one year directly related experience.
Good communication and organizational skills.
Strong customer service orientation.
Must be able to use a telephone, keyboard, and view a computer screen.

About this company
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FedEx Corporation (FedEx)provides a portfolio of transportation, e-commerce and business services through companies that compete...