see details below Start cate Jan 1 till june 30. Details:* Receive transferred calls and assigned incident tickets from Help Desk Analyst* Provide incident support to Abbott vascular employees with a goal of a high percentage of calls resolved based on OLA. * Proper use of the knowledge management system to efficiently resolve incidents. * For incidents that the Analyst II can resolve, accurately update and close the corresponding call (incident) ticket* Receive phone calls directly from the ...
Dice - 3 years ago
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