HelpDesk Contractor
Commonwealth Financial Network - Waltham, MA

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The HelpDesk provides home office employees with the technology support they need to do their jobs, as well as provides technical recommendations and support for all advisors and their staff regarding any technology they use.

As helpdesk contractor, your responsibilities would include:
Providing first-level technical support to home office staff, as well as to Commonwealth advisors and their staff, on a wide range of issues and products, including:

PC and Mac encryption requests

Daily tape backups and drop-offs

Account aggregation incidents

Taking an active role in project work

The ideal candidate would also meet the following requirements:

Extremely high-level customer service skills

Strong attention to detail

Excellent phone manner, as well as listening and follow-up skills

Experience troubleshooting in an e-mail hosting environment

Knowledge of POP3 and SMTP e-mail protocols, including troubleshooting e-mail connectivity; experience in advanced MS Outlook 2003 functionality and the protocols involved with connecting to an Exchange 2003 mail server a plus

Handheld (BlackBerry, Treo, etc.) knowledge a plus

Resourceful, self-starting professional

Strong desire to establish and maintain relationships

Proactive problem-solving skills

Great attitude

Waltham, MA position

About this company
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If it were up to Commonwealth Equity Services we'd all have wealth in common. Operating as Commonwealth Financial Network, the...