HelpDesk Technician
Partners in Health - Boston, MA

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Title: HelpDesk Technician

Location: Boston, MA

Organizational Profile:

Partners In Health (“PIH”), headquartered in Boston, MA, is an internationally recognized non-profit organization whose mission is to provide a preferential option for the poor in health care. Through its service delivery, training, advocacy and research, PIH works globally to bring the benefits of modern medical science to those most in need and to serve as an antidote to despair. PIH has major programs in Haiti, Peru, Mexico, Russia, Rwanda, Lesotho, Malawi, the Dominican Republic, and Navajo Nation, working tirelessly to lessen the joint burden of disease and poverty.

General Responsibilities: Entry level position to assist with IT-related troubleshooting for staff in the Boston office, including but not limited to Windows and Mac systems, Microsoft Office Suite including Outlook, printers, servers, and wireless networks.

Provide user support to staff members at the Boston office and follow up on requests as needed.

Repair and Setup IT equipment

Work on special projects as needed.

Additional tasks as assigned.

Specific Responsibilities:

Respond to email messages for customers seeking help.

Provide technical assistance and support for incoming queries and issues related to computer systems,

software, and hardware.

Respond to queries either in person, e-mail or over the phone.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Clean up computers.

Follow up with customers to ensure issue has been resolved.

Qualifications:

High School Graduate

Associate Technical Degree/Program (Completed or in progress is preferred)

6 Months Experience (technical internship acceptable)

Ability to work technically with IT equipment, Windows and Mac systems, and Microsoft Office Suite.

Proficient or advanced knowledge of PC and Mac computer systems a must.

Strong interest and passion for computers, technology, and computer systems

Strong problem-solving skills, with ability to work independently.

Strong interpersonal skills and willingness to work in user support; experience in an IT helpdesk setting is highly desirable.

Patience, flexibility and attention to detail.

A+ Certification is useful, but not required

Flexibility and a good sense of humor.

Partners in Health - 8 months ago - save job - block
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